Terms & Conditions

Effective Date: March 11, 2026 Last Updated: March 11, 2026

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and AmpShift.ai ("AmpShift," "we," "us," or "our") governing your access to and use of the AmpShift mobile application (the "App") and all related services, features, and content (collectively, the "Services").

By creating an account, downloading the App, or using the Services in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.

2. Eligibility

2.1 Professional Use Only

The Services are intended exclusively for use by licensed healthcare professionals, including but not limited to physicians, nurse practitioners, physician assistants, and other qualified clinical providers. By using the Services, you represent and warrant that:

You are a licensed healthcare professional authorized to practice in your jurisdiction.
You are at least 18 years of age.
You have the legal authority to enter into these Terms.
You will use the Services only for lawful clinical documentation purposes.

2.2 Organizational Use

If you are using the Services on behalf of a healthcare organization, clinic, or practice ("Organization"), you represent that you have the authority to bind that Organization to these Terms. In such cases, "you" refers to both you individually and the Organization.

3. Description of Services

AmpShift provides an AI-powered clinical documentation platform that:

Records audio of physician-patient encounters on your mobile device
Transcribes audio in real-time using speech recognition technology
Generates structured clinical documentation (including SOAP notes, progress notes, and other formats)
Extracts CPT, ICD-10, and E/M billing codes from clinical documentation
Distributes clinical documents and billing reports via email
Archives clinical records in compliance with regulatory retention requirements

3.1 AI-Generated Content

The clinical documentation, billing codes, and other outputs generated by the Services are produced by artificial intelligence systems. While we strive for high accuracy, AI-generated content is provided as a draft for your professional review. You acknowledge and agree that:

All AI-generated clinical documentation must be reviewed, verified, and approved by a qualified healthcare professional before use in patient care, billing, or medical records.
AI-generated billing codes (CPT, ICD-10, E/M) are suggestions and must be verified by a qualified billing professional or provider before submission to payers.
You are solely responsible for the accuracy and completeness of any clinical documentation or billing codes that you finalize, distribute, or submit.
AmpShift does not provide medical advice, diagnoses, or treatment recommendations.

3.2 Service Availability

We strive to maintain high availability of the Services but do not guarantee uninterrupted access. The Services may be temporarily unavailable due to:

Scheduled maintenance (we will provide advance notice when possible)
Emergency maintenance or security updates
Circumstances beyond our reasonable control (see Section 14, Force Majeure)

4. Account Registration and Security

4.1 Account Creation

To use the Services, you must create an account using a valid email address. We use passwordless authentication (magic link) — a one-time verification code is sent to your email address each time you log in.

4.2 Account Security

You are responsible for:

Maintaining the security of your account and the email address associated with it.
All activities that occur under your account.
Notifying us immediately at support@ampshift.ai if you suspect unauthorized access to your account.

4.3 Biometric Authentication

The App offers optional biometric authentication (Face ID, Touch ID, fingerprint) as a convenience feature. Biometric data is processed entirely on your device by the operating system. We do not collect, store, or transmit biometric data.

4.4 Account Termination

You may close your account at any time by contacting us at support@ampshift.ai. We may suspend or terminate your account if:

You violate these Terms.
You use the Services for unlawful purposes.
Your account has been inactive for more than 12 consecutive months.
We are required to do so by law or regulation.

Upon account termination, your access to the Services will cease. Clinical data subject to regulatory retention requirements may be retained in accordance with our Privacy Policy and applicable law.

5. Subscription and Payment

5.1 Free Trial

New users may be eligible for a 30-day free trial of the Services. During the trial period, you will have access to the full functionality of the Services. At the end of the trial period, you must subscribe to a paid plan to continue using the Services.

5.2 Subscription Plans

The Services are offered on a subscription basis with tiered pricing based on usage, including but not limited to:

Number of sessions per month
Maximum session duration
Total transcription volume

Current pricing and plan details are available within the App and on our website at https://ampshift.ai.

5.3 Billing

Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected.
Payment is processed through the platform from which you downloaded the App (Apple App Store or Google Play Store). All payments are subject to the respective platform's terms and conditions.
You authorize the applicable platform to charge your designated payment method for all fees incurred.

5.4 Cancellation and Refunds

You may cancel your subscription at any time through the Apple App Store or Google Play Store.
Cancellation takes effect at the end of the current billing period. You will retain access to the Services until the end of that period.
Refunds are handled in accordance with the refund policies of the Apple App Store or Google Play Store.

5.5 Price Changes

We reserve the right to change subscription pricing. We will provide at least 30 days' advance notice of any price increase. Price changes will take effect at the start of your next billing period following the notice.

6. Acceptable Use

6.1 Permitted Use

You may use the Services only for:

Recording and transcribing physician-patient encounters for which you have obtained appropriate consent.
Generating clinical documentation for legitimate medical purposes.
Extracting billing codes for lawful billing and reimbursement purposes.
Distributing clinical documents to authorized recipients.

6.2 Prohibited Use

You agree not to:

Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
Record any individual without their knowledge and consent as required by applicable law (including federal and state wiretapping and recording consent laws).
Use the Services to process data for individuals who have not been informed that AI technology is being used in their clinical documentation.
Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the App or any underlying AI models.
Attempt to access, tamper with, or use non-public areas of the Services, our computer systems, or the technical delivery systems of our providers.
Circumvent, disable, or otherwise interfere with security-related features of the Services.
Use the Services to transmit viruses, malware, or other harmful code.
Share your account credentials with any other person.
Use the Services to build a competing product or service.
Use the Services in a manner that could damage, disable, overburden, or impair our servers or infrastructure.
Resell, sublicense, or redistribute access to the Services without our prior written consent.

6.3 Recording Consent

You are solely responsible for obtaining all necessary consents before recording any patient encounter. Recording consent laws vary by jurisdiction. Many states require all-party consent for audio recording. You must:

Comply with all applicable federal, state, and local laws regarding audio recording and patient consent.
Obtain informed consent from all participants before initiating a recording session.
Inform patients that AI technology will be used to process the recording and generate clinical documentation.

AmpShift is not responsible for any claims arising from your failure to obtain proper consent.

7. Protected Health Information and HIPAA

7.1 HIPAA Compliance

The Services are designed to comply with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and its implementing regulations. We maintain administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of protected health information ("PHI") processed through the Services.

7.2 Business Associate Agreement

If you are a HIPAA Covered Entity or Business Associate, your use of the Services may require a Business Associate Agreement ("BAA") between you and AmpShift. To request a BAA, contact us at hipaa@ampshift.ai.

7.3 Your HIPAA Obligations

As a healthcare provider, you are responsible for:

Complying with HIPAA and all applicable privacy and security regulations.
Ensuring that your use of the Services is consistent with your organization's HIPAA policies and procedures.
Training your staff on proper use of the Services in a HIPAA-compliant manner.
Reporting any suspected security incidents or breaches to us promptly at hipaa@ampshift.ai.

7.4 Data Processing

All PHI processed through the Services is handled in accordance with our Privacy Policy:

Clinical document generation and billing code extraction occur on private infrastructure within our AWS Virtual Private Cloud (VPC).
Speech-to-text transcription is processed by Groq Cloud, a third-party provider operating under a signed Business Associate Agreement (BAA) with AmpShift. Audio is transmitted to Groq encrypted via TLS 1.3 and is not retained by Groq after the transcription response is returned.
PHI is encrypted in transit (TLS 1.3) and at rest (AES-256).
Raw audio recordings are deleted within 24 hours of capture. Encrypted processing segments used during transcription are deleted within 30 days. Clinical data is retained for 7 years in compliance with HIPAA requirements.

8. Intellectual Property

8.1 Our Intellectual Property

The Services, including but not limited to the App, AI models, algorithms, software, user interface, design, documentation, and all related intellectual property, are and shall remain the exclusive property of AmpShift. These Terms do not grant you any ownership rights in the Services.

8.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on your personal mobile device solely for the purposes described in these Terms.

8.3 Your Content

You retain ownership of all clinical data, patient information, and other content that you input into or generate through the Services ("Your Content"). By using the Services, you grant us a limited license to process, store, and transmit Your Content solely for the purpose of providing the Services to you.

8.4 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use such Feedback for any purpose, including improving the Services.

9. Disclaimers

9.1 No Medical Advice

THE SERVICES DO NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. The Services are clinical documentation tools designed to assist healthcare professionals. All clinical decisions remain the sole responsibility of the treating healthcare professional.

9.2 AI Limitations

AI-generated content may contain errors, omissions, or inaccuracies. The AI systems used in the Services:

May misinterpret audio due to background noise, accents, specialized terminology, or audio quality.
May generate incomplete or inaccurate clinical documentation.
May suggest incorrect billing codes.
May fail to capture all clinically relevant information.

You must review all AI-generated content before use. Do not rely on AI-generated output without independent professional verification.

9.3 As-Is Basis

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
THE RESULTS OBTAINED FROM THE SERVICES WILL BE ACCURATE OR RELIABLE.
ANY ERRORS IN THE SERVICES WILL BE CORRECTED.
THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS.

10. Limitation of Liability

10.1 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AMPSHIFT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES.
DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES.
DAMAGES ARISING FROM AI-GENERATED CONTENT, INCLUDING CLINICAL DOCUMENTATION OR BILLING CODES.
DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA.

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Cap on Liability

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100.00).

10.3 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to indemnify, defend, and hold harmless AmpShift, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Your use of the Services.
Your violation of these Terms.
Your violation of any applicable law or regulation, including HIPAA, state privacy laws, and recording consent laws.
Your failure to obtain proper consent before recording patient encounters.
Your reliance on AI-generated content without adequate professional review.
Any claim by a third party (including patients) arising from your use of the Services.
Any clinical documentation or billing codes that you finalize, submit, or distribute.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at legal@ampshift.ai and attempt to resolve the dispute informally for at least thirty (30) days.

12.2 Arbitration

If the dispute cannot be resolved informally, you and AmpShift agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules.

Arbitration shall take place in the United States, at a location mutually agreed upon or as determined by the AAA.
The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Each party shall bear its own costs and attorneys' fees, unless the arbitrator determines otherwise.

12.3 Class Action Waiver

YOU AND AMPSHIFT AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

12.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

13. Minimum App Version

We may require you to use a minimum version of the App to access the Services. If your App version falls below the required minimum, you will be prompted to update before you can continue using the Services. This requirement exists to ensure security, functionality, and compatibility.

14. Force Majeure

AmpShift shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, government actions, power outages, internet or telecommunications failures, cyberattacks, or failures of third-party service providers (including AWS).

15. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes:

We will update the "Last Updated" date at the top of this page.
We will notify you through the App or via the email address associated with your account at least 30 days before the changes take effect.
Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes.

If you do not agree to the revised Terms, you must stop using the Services and close your account before the changes take effect.

16. Termination

16.1 By You

You may stop using the Services and close your account at any time by contacting support@ampshift.ai.

16.2 By Us

We may suspend or terminate your access to the Services, with or without notice, if:

You breach any provision of these Terms.
We are required to do so by law or regulation.
We reasonably believe your use of the Services poses a security risk or could cause harm to other users.
We discontinue the Services (with at least 90 days' advance notice).

16.3 Effect of Termination

Upon termination:

Your license to use the App and Services is immediately revoked.
We will make your clinical data available for export for a period of 30 days following termination, upon request.
Clinical data subject to regulatory retention requirements will be retained in accordance with applicable law and our Privacy Policy.
Sections 8 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), and 12 (Dispute Resolution) shall survive termination.

17. General Provisions

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

17.2 Entire Agreement

These Terms, together with the Privacy Policy and any applicable BAA, constitute the entire agreement between you and AmpShift regarding the Services and supersede all prior agreements, understandings, and representations.

17.3 Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

17.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by AmpShift.

17.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

17.6 Notices

Notices to you will be sent to the email address associated with your account. Notices to us should be sent to legal@ampshift.ai.

18. Contact Us

If you have questions about these Terms, please contact us:

AmpShift.ai Email: legal@ampshift.ai Website: https://ampshift.ai

For support inquiries: Email: support@ampshift.ai

For HIPAA-related inquiries: Email: hipaa@ampshift.ai